Terms & Conditions

Delivery

We will try to dispatch all orders within 48 hours of the order being received, however this may always not be possible, due to unforeseen events such as items being temporarily out of stock. Therefore please allow up to 7 days days for delivery. If the item is out of stock we will contact you to discuss time scales.
Should the item not be delivered within the first 7 days of purchase the option of order cancellation and a full refund of that item is available.

Should your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending the goods out a second time.

If you wish to guarantee next day delivery please contact us directly on 01978 290990 or email dragonsports99@gmail.com Mon - Sat and have your order details ready when you call.

 

 

Postage Charges

All gun sales must be done on a face to face transaction. Name and address ID must also be provided.

So you must come into the shop or have the item sent to another registered firearms dealer (RFD transfer £25). They will also require name and address ID. You must also be over 18.

RFD transfer - £25

Items under 1 kilo - £5

Items over 1 kilo - £10

We do not post out pellets on their own.  Due to weight and probable damage in the post. We will however include them with orders of other items. 

We do not post outside of the United Kingdom.

We also do not post out cartridges or ammunition.

 

Guarantee and Returns policy

 1 year :  New high power air rifles & pistols 

90 days :  Second hand air rifles 

If your order has gone outside of your warranty period please call us, we will always try and get something sorted for you. 

If for any reason you need to send something back to us please contact us first to discuss the problem, if you need to send it back to us please make sure you include a copy of your invoice and a short description of the reason for the return. All returns are tested and if any are found to not be faulty or if the fault is caused by misuse or human error, your item will be returned to you and you are liable for the postage charges.

When you do send something back to us please make sure it is well packed. We cannot be responsible for damage incurred in transit on it's way back to us. 

If for any reason you do not want your order we offer a 7 day cooling off period. Within which you can send any item sent directly to you back to us unopened and unused, this does not apply to special orders, or any orders that have to be completed via a face to face transaction (Air Weapons). Please be careful opening your items this is subject to the items being returned in their original condition with all supplied accessories and in the original undamaged packaging.

If your item is found to be faulty within the first calendar month from the date of delivery please contact us for refund, replacement or repair. Please make sure you keep all packaging (in good condition) as we may not be able to refund without these. If your item is damaged due to misuse or neglect this is not covered.

If you need to return an air rifle or pistol to us you can send them direct, the face to face transaction only needs to be in the original sale.

Do not attempt to repair your items yourself, you will invalidate your warranty! All returns are thoroughly checked and tested and if any are found to have been worked on a refund will not be offered and we will quote you for the cost of repairing the item or if a repair is not wanted, the item will be returned to you and you will be liable for the postage costs

 

Any refunds granted outside the first 7 days will be minus the delivery costs and minus a 15% restocking fee.